1. General Provisions

• These Terms of Use (“Terms”) define the rules for using the mobile application PetiFit (“App”).
• Acceptance of these Terms and the Privacy Policy is required to use the App.
• The App is an informational and educational tool. It is not a diagnostic or medical application.
• The App is operated by PetiFit Sp. z o.o., ul. Dworcowa 6H, 12-140 Świętajno, Poland.

2. Definitions

• User – a natural person using the App.
• Pet Profile – data entered by the User regarding their animal, including health, nutrition, and photos.
• Data – all information processed within the App, including account details, pet data, photos, location, and activity.

3. Conditions of Use

• The App is intended for adults (16+).
• The App does not replace veterinary consultation or diagnosis.
• All data and recommendations available in the App are for informational purposes only and should not be considered veterinary advice.
• In case of doubts regarding a pet’s health, well-being, or nutrition, the User should consult a veterinarian.
• The App may contain bugs and temporary service interruptions.

4. Registration and Account

• Login is available via e-mail, Apple, or Google account.
• The User agrees to provide true and accurate information.
• Account deletion can be requested by contacting contact@petifit.com.

5. App Features

• Creating and editing a pet profile (data, photos, health, nutrition, and activity history).
• OCR and AI-based text recognition from images (e.g., pet health booklet).
• Nutrition analysis and meal planning.
• Notifications and reminders (e.g., medications, vet visits).
• Community elements (opinions, comments, profile sharing).
• AI features are supportive only and cannot be treated as a medical diagnosis.

6. Permissions and Access

The App may request access to the device’s camera, photos, location, notifications, or storage. These permissions are used solely for the operation of specific features (e.g., adding a photo or showing a walking route). Permissions can be revoked in system settings; however, this may limit certain functionalities.

7. Payments

• Basic features of the App are free.
• Some features (e.g., AI analysis or chat with a vet) may be available under a paid subscription model.
• Prices and payment terms are displayed in the App or respective app store (App Store / Google Play) before purchase.

8. Liability

• Information and recommendations in the App are for assistance only. PetiFit is not responsible for any decisions made based on this information.
• The User is solely responsible for data entered in the App.
• To the fullest extent permitted by law, PetiFit is not liable for damages resulting from the use of the App.

9. Data Protection and Privacy

1. The data controller is PetiFit Sp. z o.o., ul. Dworcowa 6H, 12-140 Świętajno, Poland. Contact: contact@petifit.com.

2. Detailed rules of data processing are provided in the Privacy Policy, which forms an integral part of these Terms.

3. Personal data are processed for purposes including:

• creating and managing a user account,
• Apple/Google Sign-In,
• managing the pet profile, health records, and nutrition plan,
• sending push notifications,
• geolocation (routes, clinic finder) – only with system permission,
• AI/OCR-based photo analysis and nutrition recommendations,
• ensuring app security and performance.

4. AI features may use third-party providers, such as OpenAI. Data sent for analysis (e.g., photos, text) are encrypted and used solely to perform the requested function.

5. AI model training.

By accepting these Terms, the User consents to PetiFit Sp. z o.o. using anonymized data generated within the App to train its own artificial intelligence (AI) models for the purpose of improving analysis accuracy and recommendation quality. These data do not identify the User, and the training process is carried out within infrastructure controlled by PetiFit Sp. z o.o.

6. Data are retained while the User maintains an account and – as necessary – after deletion (e.g., for settlement or statistics). Pet and health records can be deleted by the User at any time.

7. Users have rights under GDPR, including access, rectification, erasure, restriction, portability, and objection. Requests should be sent to contact@petifit.com. Users also have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, Poland, uodo.gov.pl).

10. Reports and Contact

For bug reports, feedback, or complaints, contact us at contact@petifit.com. We aim to respond within 14 business days.

11. Amendments

We may update these Terms by posting a new version in the App or notifying Users via e-mail. Changes take effect on the date indicated in the notice or upon publication.

12. Final Provisions

• In matters not regulated by these Terms, the applicable provisions of Polish law apply.
• The App does not guarantee full availability or data accuracy.